An "open letter" to Walmart

You'd think that a woman standing by herself at the counter in the hardware... uh, sorry, "Do-It-Yourself" dept., looking around for help would have been like throwing up the Bat Signal and would have resulted in at least ONE employee coming to help. And you'd be wrong.

Seriously, I spent TEN MINUTES looking for help on the sales floor before finally finding a Customer Service Manager up front who told me there didn't appear to be ANY employees scheduled for that dept. and that there really wasn't anyone else who could check to see if there was in back an unopened package of replacement box cutter blades.

Since the only package I was able to find in the DIY section was already open and one blade missing, she did offer to sell me the package at 1/2 off.

I have no problems with this particular CSM. In fact, she was extremely helpful; however, I cannot believe you would condone such lousy staffing. What would have happened if I was looking to purchase a couple of gallons of paint (which would need to be custom mixed at the same register/counter I previously spent 10 minutes waiting at, ignored)? Walmart would have been okay with me driving less than a mile down the road and going to Lowe's Home Improvement, thus giving Lowe's the sale? Honestly, if it was for more than a package of replacement blades, I would have done that.

Signed,
A Disgruntled and Unhappy MDG